Faq

Here are some answers about payment and delivery

Whether it is pre-sales consultation or after-sales support, our professional team will provide you with considerate services throughout the process, allowing you to choose with confidence and return with satisfaction.

We promise to ensure product quality and serve every customer well.

“We always adhere to customer-centricity and promise to provide high-quality products and excellent services. Each product is strictly screened and quality tested to ensure that you can bring the best experience. Whether it is pre-sales consultation or after-sales support, our professional team will provide you with considerate service throughout the process, so that you can choose with confidence and return with satisfaction.”

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FAQ about payment:

1. What payment methods do you support?

We support multiple payment methods, including credit card, debit card, TT transfer, PayPal, Apple Pay, etc. You can contact our sales team for specific payment methods.

2. Do you support installment payment?

We do not currently offer installment payment options. You can prepay a deposit to place an order and choose to pay the total order amount in one lump sum.

3. Can I modify the order content after payment?

Once the payment is completed, the order will enter the processing process. If you need to modify the order, please contact our customer service team as soon as possible and we will do our best to solve it for you.

Shipment related issues:

1. What are your shipping areas?

We currently support global shipping. You can contact our team at checkout for specific shipping countries/regions

2. When will my order be shipped?

Our warehouse usually ships within 7-15 working days after the order is confirmed. The specific delivery time may vary depending on the product and inventory.

3. How is the shipping fee calculated?

The shipping fee is calculated based on your region, order weight and selected shipping method. The specific fee will be displayed at checkout.

4. What if my order is lost or damaged?

If the item you received is damaged or missing, please contact us immediately and we will process a refund or exchange for you. We will provide solutions based on the specific situation.

Faq